Refund Policy

Last Updated: August 2026

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which www.duskwane.com will process refunds for services provided through the website www.duskwane.com. This policy is designed to ensure transparency and fairness while providing maximum legal protection to www.duskwane.com in compliance with applicable laws and regulations in Ukraine (UA).

Scope and Applicability

This policy applies to all users of the services offered by www.duskwane.com. By using our services, you agree to the terms outlined in this Refund Policy. This policy is applicable to all subscriptions, purchases, and transactions conducted through our platform.

Definitions

  • Service(s): Refers to the software as a service (SaaS) offerings provided by www.duskwane.com.
  • User: Any individual or entity that accesses or uses the services provided by {{SITE_NAME}.
  • Refund: The return of funds to a User for services that have been purchased but not satisfactorily delivered or utilized.

Main Policy Content

1. Refund Eligibility

Refunds may be requested under the following circumstances:

  • If the User has experienced a technical failure that prevents access to the Service for more than 72 consecutive hours.
  • If the Service does not conform to the specifications outlined at the time of purchase.
  • If the User cancels their subscription within the first 14 days of the initial purchase.

2. Refund Request Process

To initiate a refund request, Users must:

  1. Contact www.duskwane.com via email at it@www.duskwane.com or by phone at +380984709428.
  2. Provide a detailed explanation of the reason for the refund request.
  3. Submit any relevant documentation or evidence supporting the request.

Refund requests must be submitted within 30 days of the transaction date to be considered valid.

3. Refund Processing

Upon receipt of a valid refund request, www.duskwane.com will review the request and notify the User of the decision within 14 business days. If approved, refunds will be processed using the original payment method. Users should allow up to 10 business days for the refund to reflect in their account.

User Rights and Obligations

Users have the right to:

  • Request a refund in accordance with the terms outlined in this policy.
  • Receive clear communication regarding the status of their refund request.

Users are obligated to:

  • Provide accurate information when submitting a refund request.
  • Adhere to the timelines specified in this policy for refund requests.

Limitations and Disclaimers

Refunds are not applicable under the following circumstances:

  • If the User has violated the terms of service or engaged in fraudulent activity.
  • If the User has accessed the Service beyond the initial trial period without cancellation.

www.duskwane.com reserves the right to refuse a refund request if it is deemed to be fraudulent or abusive in nature.

Data Protection/Security

www.duskwane.com is committed to protecting the privacy and security of User data. All refund requests and related information will be handled in accordance with our Privacy Policy, which can be found on our website.

Changes to Policy

www.duskwane.com reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on the website. Users are encouraged to review this policy periodically to stay informed of any updates.

Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Company: www.duskwane.com
Phone: +380984709428
Email: it@www.duskwane.com
Address: Gulliver Business Center, Sportyvna Square, 1, Kyiv, 01601, Ukraine

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of Ukraine. Any disputes arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the courts of Ukraine.